Refund policy

Returns & Exchanges Policy

At Studio708, we cut, pack, and ship fabric with care. Because many of our products are cut to order or reserved especially for customers, most items are final sale.

Please read product descriptions carefully before placing your order. If there is a problem with your order, contact us right away so we can help.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

- Cut yardage
- Fat quarters
- Fabric bundles
- Preorders
- Kits
- Sale or clearance items
- Patterns
- Digital products

Cut Yardage

Cut yardage is final sale once it has been cut from the bolt. Please review your order carefully before checking out.

Cut yardage may only be eligible for replacement or refund if Studio708 shipped the wrong item or if there is a verified fabric defect.

Please inspect your fabric before washing, cutting, sewing, or altering it. We cannot accept claims for fabric that has been washed, cut, altered, or used.

Preorders

Placing a preorder means you are reserving fabric before Studio708 has received it in-house. Your payment is collected when the order is placed, and the estimated shipping timeframe will be clearly listed in the product description.

Preorder arrival dates are based on information from the manufacturer or distributor. Occasionally, fabric may be delayed, short-shipped, mis-shipped, or changed by the manufacturer. These situations are outside of our control, but we will contact you if there is an issue with your preorder.

Preorders are final sale and cannot be canceled, changed, returned, exchanged, traded, or combined with other orders after purchase.

If Studio708 is unable to fulfill part or all of your preorder, we will contact you with the available options.

If preorder and in-stock items are purchased together, the full order will ship when the preorder fabric arrives. To receive in-stock items sooner, please place a separate order.

Order Changes and Cancellations

We begin processing orders quickly. Order changes or cancellations cannot be guaranteed.

Once an order has been cut, packed, or shipped, it cannot be changed or canceled.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If your order is damaged, incorrect, or missing an item, contact us within 3 days of delivery so we can help.

Please include:

- Your order number
- Photos of the damaged item
- Photos of the outside packaging
- Photos of the inside packaging
- A photo of the shipping label

Please keep the damaged item, packaging, mailer or box, and all packing materials until the issue is resolved. The carrier may require inspection as part of the claim process.

If packaging or damaged items are discarded, we may not be able to complete a claim or offer a replacement.

If the issue was caused by an error on our end, we will make it right.

Refunds or replacements for shipping damage may depend on the carrier claim process and available insurance coverage.

Fabric Color and Dye Lots

We do our best to photograph and describe fabric accurately, but colors may vary slightly due to screen settings, lighting, photography, and dye lots.

Color variation is not considered a defect.

Shipping Address

Please make sure your shipping address is correct before placing your order.

Studio708 is not responsible for packages shipped to an incorrect address provided by the customer.

If an order is returned to Studio708 because of an incorrect address, failed delivery attempt, refusal, or failure to pick up, it is not considered an eligible return. The customer is responsible for additional shipping charges if the order is resent.

Lost or Stolen Packages

Studio708 is not responsible for packages once tracking shows they have been delivered.

Please ship to a secure address. If your package is marked delivered but you do not have it, please check with household members, neighbors, your local carrier, and your local post office.

We are happy to provide tracking information, but we cannot refund or replace packages marked as delivered.

Approved Returns

Returns are only accepted if approved by Studio708 in advance.

If a return is approved, the item must be unused, unwashed, uncut, unaltered, and in its original condition.

The customer is responsible for return shipping unless the return is due to an error by Studio708.

Original shipping charges are non-refundable.

Pricing and Price Matching

Studio708 does not price match other businesses.

Prices, promotions, and availability may change without notice. Discounts or promotions cannot be applied retroactively to previous orders.